Refund policy

Return and Refund Policy

At ALIINE, we want you to absolutely love your purchase! If our product isn't quite right for you, we're here to help make it better.

We currently ship domestically within the United States only, with delivery in 2-5 business days.

1. Easy 30-Day Returns

We give you plenty of time to decide—you have 30 full days from when you receive your product to return it if you're not completely satisfied.

What we need for returns:

  • Product should be unused and in original condition with tags attached

  • Original packaging (we know life happens, so if the box got damaged, that's totally fine!)

  • Your receipt or order confirmation

2. Simple Return Process

Starting your return is easy:

  • Visit our user-friendly online return portal—it takes just a few minutes

  • We'll review your request promptly (usually within 1 business day)

  • Once approved, we'll email you a prepaid return label and clear instructions

  • Just pack it up and drop it off—we'll handle the rest!

Note: For your protection and ours, we can't accept returns that haven't been pre-approved through our portal.

3. We've Got You Covered on Shipping

If we made a mistake (wrong item, damaged, or defective product), we'll pay for return shipping—it's the right thing to do!

For other returns, you'll cover the return shipping cost, but we work hard to keep these costs reasonable.

4. Something Wrong? We'll Make It Right

Found an issue with your product? Don't worry—it happens sometimes!

Here's what to do:

  • Check your product as soon as it arrives

  • If anything's wrong, just let us know through our return portal

  • We'll quickly work with you to arrange a replacement, exchange, or refund—whatever works best for you

5. Items We Can't Take Back

We wish we could accept everything back, but for health, safety, and legal reasons, certain products can't be returned:

  • Health & safety items: Personal care products, beauty items, and hygiene products

  • Custom-made items: Personalized products made just for you

  • Safety items: Hazardous materials, flammable liquids, or gases

  • Final sale items: Clearly marked as final sale at purchase

  • Gift cards

Not sure if your product qualifies? Just ask us through the return portal—we're happy to help!

6. Quality Check

To ensure we can maintain quality for all customers:

  • Product should be unused with the original tamper-evident induction seal. 

  • Please include your proof of purchase

  • Don't worry if packaging isn't perfect—we understand things happen!

If the product doesn't meet return requirements, we'll let you know gently and work with you to find another solution when possible.

7. Exchanges Made Simple

Want to exchange your product? Here's the easiest way:

  • Return your original product through our portal

  • Once we process your return, place a new order

  • This way, you get exactly what you want without any back-and-forth!

8. Your Money Back, Your Way

Once we receive and check your return:

  • We'll email you right away to let you know it's approved

  • Choose how you'd like your refund:

    • Back to your original payment method

    • Store credit (great for future purchases!)

    • Exchange for something else (if available)

Timing: Refunds typically process within 5-10 business days, though your bank might take a few extra days to show the credit.

If it's been more than 15 business days and you don't see your refund, please reach out—we'll track it down for you!

9. Always Available

This policy is easy to find on our website and will be posted clearly in any of our physical stores. The same friendly terms apply whether you shop online or visit us in person.

10. Following the Rules

We follow all California and federal consumer protection laws because we believe in treating customers right. If you have additional legal rights under state or federal law, those rights work alongside this policy—never instead of it.

11. Keeping Things Current

We may occasionally update this policy to stay current with laws and improve our service to you. If we make significant changes, we'll make sure the new policy is clearly posted and effective right away.

12. Questions? We're Here to Help!

Have questions about returning your product? Want to check if it qualifies? Just wondering about our process?

Reach out through our online return portal—we're genuinely happy to help and will get back to you quickly.

 

 

This policy reflects our commitment to excellent customer service while ensuring we comply with all applicable laws to protect both you and ALIINE.